Refund policy

All sales are final. We do not accept returns, exchanges, or issue refunds once a purchase is completed. Please review your order carefully before completing your transaction.

Damaged or Defective Items: Refunds are strictly limited to items that arrive damaged, defective, or broken due to transit or manufacturing errors. To qualify for a refund, you must report the damage within 15 days of delivery and provide clear photo evidence of the damage and original packaging. Once inspected and approved, a full refund will be issued to your original payment method. We reserve the right to deny refund claims that show signs of misuse, normal wear and tear, or damage occurring after delivery. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Lost Packages: If your package is lost, it must be reported within one week of the estimated delivery window.

For failed deliveries (returned due to a bad address), Printify may offer a partial refund or reprint depending on the circumstances — but reshipping requires a new manual order at your expense.